User Guide: Introducing Your New Personal Profile

We’ve made some exciting updates to your account, and we’re thrilled to introduce your new Personal Profile. This new area replaces the old Dashboard and is designed to help you manage everything related to buying, selling and tracking your collection all in one place. Let's take a quick look at what you can do here.

Getting Started: Set Up Your Profile

Once logged in, you can access your Personal Profile by clicking the user icon in the top-right corner and selecting your name or ‘Profile’. If you haven't registered an account yet, you can do so here.

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When you first visit your Profile, you’ll see a new five-step setup wizard. This is your chance to fill out a few important details to help us provide you with the best possible experience, whether you’re buying, selling, or managing your collection. All the fields are required to ensure we have everything we need to get you started, so please complete them and reach out if you have any questions.

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Your Personal Details: Update Anytime

In your Profile, you will find all your key personal details such as contact information, billing and shipping addresses, payment methods (for swift seller payments), and more. You can update these yourself at any time to keep everything up to date. 

You’ll also have the option to enable Two-Factor Authentication (TFA) to keep your account secure and complete our verification process which will increase your bidding limit and allow you to bid more than £2,000 across lots in our auctions.

Your Profile Areas: All Your Activity in One Place

Your Personal Profile is split into four main sections, accessible from the right-hand menu on desktop or from the main menu under ‘My Account’ on mobile:

• Buying
• Selling
• My Collection
• Saved Searches

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Buying: Manage Your Bids & Orders

In the Buying section, you can easily track and manage all of your bidding and buying activity in our auctions.

Live Auctions: See all your current bids, track whether you’ve won or lost, and check any bottles you’re watching. You can also increase your bids and manage your watchlist directly from here.

Past Auctions: Review your bidding and watchlist activity from previous auctions.

Orders: Check your post-auction orders, sorted into categories like Auction, Non-Auction (extra charges or fees), Stored (bottles in storage or awaiting collection), and Archived (previous orders from our old website). To get more details, click the + icon next to any order number. This will expand the order and allow you to View Invoice, Download Invoice, or Manage Lots. These options are also available by clicking the three-dot icon under the Manage column.

★ New Feature: Manage Your Stored Lots ★

We’re excited to introduce new features that make managing your Stored Lots even easier. Under the Stored tab, you’ll find a handy three-dot icon that lets you request to Collect, Ship, or Relist your stored order directly from the website.

• Collect: You can book an appointment for order collection, making it easier than ever to get your bottles.
• Ship: If you want to ship an entire order, simply request shipping and we’ll automatically generate a checkout for you to pay for the shipping fees.
• Relist: If you’d prefer, you can also choose to relist your stored order, and we’ll notify our team to make it happen.

If you’d like to manage individual bottles within a stored order, you can do so anytime using our new Collections feature (more on that soon!).

We're also excited to share that our improved checkout now lets you combine stored orders when checking out after an auction. When completing your checkout, if you have a stored order with us, you’ll now have the option to select and add individual stored bottles to your shipment.

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Selling: Track Your Listings & Performance

In the Selling section, you can view everything related to your consignments with us:

Live Auctions: Track your lots in current auctions and monitor their live performance. Click the auction name or View Lots to see your listing receipt.

Upcoming: View listing receipts for upcoming auctions.

Past Auctions: Access your previous consignments and download invoices if required.

Unsold Lots: We've improved the management of Unsold Lots directly from your Selling area, making it simpler than ever to decide what happens next with any lots that didn’t sell. Under the Unsold Lots tab in the Selling section, you can quickly take action using the three-dot icon to select:

• Relist – Want to enter this into a future auction? You can request to relist your unsold lots with a new reserve with just a few clicks. Our team will be notified, and we’ll handle the rest.
• Discuss with us - If you would like to discuss your unsold lots with us, select this option and one of our Client Service team members will reach out to you promptly.

My Collection: Organise Your Bottles

Welcome to My Collection - your personalised space to add, manage, and track the bottles you own. Explore our extensive database, add bottles to your collection, and keep tabs on your growing wine collection.

We're really excited about this new addition and there's a lot to cover about how it's been designed to support and empower your wine collecting journey, so we’ve created a separate guide dedicated to this feature. Read the full guide here.

Saved Searches: Your Favourites, Tracked

In the Saved Searches section, you can store your favourite searches for quick access later. It’s a simple way to keep tabs on specific bottles or categories you’re interested in.

That’s everything you need to know about your new Personal Profile. We’ve designed these updates to make managing your account easier and more intuitive. If you have any questions or need a hand, our team is always here to help, so please don't hesitate to contact us.