Shipping
At Wine Auctioneer, we’re passionate about connecting wine lovers with exceptional bottles from around the world. That’s why we’ve partnered with trusted shipping providers to ensure we can reach as many destinations as possible.
We handle the complexities of international regulations and customs, making the process smooth and hassle-free, so you can focus on enjoying your latest find.
Shipping Fees
In advance of bidding, it is important to please review our Shipping Fees and Information to confirm if our shipping service is available to you. If your country is not listed, please contact our Client Service team to discuss this further. Please note, all fees quoted are exclusive of VAT.
Understanding the delivery costs to your country
Please note: In compliance with EU Directive 2020/262, an excise charge will be applied to all EU Lots (per bottle) for clients based within the EU. If your items are being shipped, this will be calculated during the checkout process. This charge reflects the costs managed on your behalf by Wine Auctioneer for moving excise duty products within the EU for sale on our platform.
Info for UK Lots to France, Italy, Spain, Finland, Monaco & Slovakia:
Please note that our UK shipments to these countries are forwarded via our Netherlands office. As a result, a 21% import VAT (based on the order value) will apply. Please contact our Client Service team to discuss this further.
Shipping multiple UK and EU Lots
If you have won lots from multiple locations (e.g., UK Lots sold from our Perth office as well as EU Lots sold from our Utrecht office), they will be charged individually for shipping. They will also be shipped separately so may not arrive at the same time.
U.S. Shipping
Tariff fees for your order are now automatically calculated and applied at checkout as part of the normal process.
Shipments to the U.S. may take up to 21 days to arrive following payment. At your request, we can provide tracking information and this will be sent to you within 5 days following a dispatch confirmation email.
To comply with regulations, bottles shipped to the U.S. may have a removable government health warning sticker applied.
Loss and Breakage Assurance
When shipping orders, our expert team take extreme care and effort to package and dispatch orders carefully and securely. Although rare, accidents can happen during shipping, and courier companies are not liable for any items lost or broken in transit. To protect our customers, Wine Auctioneer offers Loss and Breakage Assurance (LBA), to cover items lost or broken in transit.
This protection will provide cover for any breakage or loss during transit and is charged at 4% of the hammer price.
Please note, any loss arising from an item’s condition is not covered, such as seal failures or cosmetic damage.
LBA is added automatically at checkout for your convenience, however it is optional and can be removed.
Important Information
- All prices quoted are based on a standard 70/75cl bottle and therefore may vary for heavier or larger bottles.
- All deliveries must be signed for upon arrival by persons over the legal drinking age in the destination country - proof of age may be required.
- Delivery is available between Monday and Friday only.
- Delivery companies may require contact details for the recipient. Please include a phone number or email with the recipient address when placing an order.
- All UK lots shipped outside the UK, and all EU lots shipped outside the EU, may be subject to local taxes and import duties upon arrival in the destination country. These charges are the responsibility of the customer.
- We are unable to provide refunds on purchases which have been destroyed, delayed or returned to us due to customs, administrative issues and/or unpaid fees/taxes.
- If a shipment is returned due to unpaid import fees or duties, a re-delivery charge will apply.
Seller's Guide
Storage Services
Frequently Asked Questions
Yes! If you selected "Store" during checkout, your order will automatically be added to your Collection in your Personal Profile under "Stored." From there, you can select individual bottles and use the "Manage" three-dot icon to choose "Ship."
You'll then receive a shipping calculation for those bottles and have the option to proceed to checkout for payment.
Yes, Wine Auctioneer offers secure storage services. For more information and details on applicable charges, please visit our Storage page.
Yes, you can collect your bottles in person. Please be sure to book an appointment in advance, our booking calendars can be found on our Contact Us page.
Please note:
- UK lots can only be collected from our Perth Office.
- EU lots are available for collection from our Utrecht Office.
- Our London Office is open for drop-offs only. Collections aren’t available from this location.
Interested in Selling?
Our global wine auctions give your bottles the attention they deserve. Get started with a free valuation today.
Interested in Buying?
Discover and bid on unique, highly limited and renowned wines in our online auctions each month.