Shipping
At Wine Auctioneer, we’re passionate about connecting wine lovers with exceptional bottles from around the world. That’s why we’ve partnered with trusted shipping providers to ensure we can reach as many destinations as possible.
We handle the complexities of international regulations and customs, making the process smooth and hassle-free, so you can focus on enjoying your latest find.
Shipping Fees
In advance of bidding, it is important to please review our Shipping Fees and Information to confirm if our shipping service is available to you. If your country is not listed, please contact our Client Service team to discuss this further.
Understanding the delivery costs to your country
U.S. Shipping
After completing checkout as normal, we will calculate the applicable tariff for your order and send you a separate payment link. Your order will be dispatched promptly once the tariff is paid.
Shipments to the U.S. may take up to 21 days to arrive following payment. At your request, we can provide tracking information and this will be sent to you within 5 days following a dispatch confirmation email.
To comply with regulations, all bottles shipped to the U.S. will have a removable government health warning sticker applied.
Loss and Breakage Assurance
When shipping orders, our expert team take extreme care and effort to package and dispatch orders carefully and securely. Although rare, accidents can happen during shipping, and courier companies are not liable for any items lost or broken in transit. To protect our customers, Wine Auctioneer offers Loss and Breakage Assurance (LBA), to cover items lost or broken in transit.
This protection will provide cover for any breakage or loss during transit and is charged at 4% of the hammer price.
Please note, any loss arising from an item’s condition is not covered, such as seal failures or cosmetic damage.
LBA is added automatically at checkout for your convenience, however it is optional and can be removed.
Seller's Guide
Storage Services
Frequently Asked Questions
Yes! If you selected "Store" during checkout, your order will automatically be added to your Collection in your Personal Profile under "Stored." From there, you can select individual bottles and use the "Manage" three-dot icon to choose "Ship."
You'll then receive a shipping calculation for those bottles and have the option to proceed to checkout for payment.
Yes, Wine Auctioneer offers secure storage services. For more information and details on applicable charges, please visit our Storage page.
Yes, you can collect your bottles in person. Please be sure to book an appointment in advance, our booking calendars can be found on our Contact Us page.
Please note: Collections are only available from our Head Office in Perth. While our London office is available for drop-offs, we do not offer order collection services from that location.
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