Loss and Breakage Assurance
In order to lower risks associated with transporting winning lots, Wine Auctioneer recommends that you collect your lots directly from our premises in Perth, Scotland. Should this not be possible, or you would prefer to have your lots shipped to you, then liability for both loss and damage rests with the purchaser.
While our team takes every effort to package and dispatch orders carefully and securely, the courier companies do not take on any liability for items lost or broken in transit. To address this, Wine Auctioneer offers our customers ‘Loss & Breakage Assurance’ in order to provide a method to cover items lost or broken in transit.
The cost of Loss & Breakage Assurance is 3% of the hammer price plus commission. By purchasing ‘Loss & Breakage Assurance’ when checking out, your lots will be protected against loss or breakage in transit.
Please note that Loss & Breakage Assurance provides cover for breakage and loss during transit only – Loss & Breakage Assurance does not cover any loss arising from an item’s condition. Therefore, it will not protect against seal failures or cosmetic damage to lots.
For your convenience, Loss & Breakage Assurance is automatically selected at the checkout stage. However, if you do not wish to take out Loss & Breakage Assurance on your purchase, please de-select this when completing your order.
Can I collect my winning lots in person?
Yes - simply select the Collection option during creation of your order though our online checkout.
To arrange collection of your order(s), appointments must be booked online in advance - using our online booking form.
Our office is open Monday to Friday 10:00 to 17:00. Weekend collections are possible though must be booked by Friday prior.
As wines are stored in a warehouse separate from our main facility, your order will not be available for collection unless booked in advance.
From 1st January 2021, collections must be completed within 21 days from close of auction, otherwise storage charge will be applicable.
Can I store items to save on shipping costs at a later date?
Items can be stored with us for combining multiple orders and dispatching at a later date.
Storage charge of 2% +VAT will be applicable for each 90 day storage period, or part thereof.
To arrange shipping at later time of your convenience, simply complete our Ship Stored Orders form and we will add delivery charge to your shopping cart, ready for your payment and our subsequent dispatch of your order(s).
How long does it take to receive my winning lot(s)?
Your wine order will be dispatched within 7 working days following receipt of payment.
UK orders normally arrive within two days of dispatch.
European orders normally arrive within five days of dispatch.
The rest of the world can vary dependent on location.
If you need an item faster, please let us know and we will try our hardest to meet your expectations!