Open Letter to our Customers
Updated: 6 Oct 2023
To our loyal customers,
From our October 2023 auction, our buyer's commission will increase from 12% plus VAT to 15% plus VAT. Over the last six years, we have significantly changed, evolved and grown our services based on feedback from our clients and the global wine community, however, this has been met by significant rises in costs, impacting our operations.
For many years, we have tried our best to minimise this and retain our fees for our clients. We understand that even small fee increases have a direct impact on our customers and can be challenging. We want to assure you that we have minimised this as best we can, and despite our best efforts, it is now necessary to adjust this to maintain the quality and accessibility of our services for our global client base.
This is the first time we have changed our buyer’s commission since our first auction in 2017. Since then, we have created a global platform for the buying and selling of wine at auction, and are proud to offer access to a comprehensive selection of rare wines online. We have also increased our service offering with the introduction of in-bond lots to our auctions, significantly increased our auction volume, and continued to develop and advance our cutting edge photography and content offerings.
This increase will ensure that we can continue to focus on improving our services, developing new features to support you and make Wine Auctioneer even more valuable for our clients.
We would like to extend our gratitude for your ongoing support over the last six years, regardless of how long you’ve been a member of Wine Auctioneer, we truly appreciate your continued loyalty.
As a reminder, our Buyer's Fees and Payment Terms provide clear details regarding what you can expect to pay when you win a lot in our auctions. If you have any questions about this change, or need to contact us, our opening hours are 10am to 5pm (BST) Monday to Saturday.