Find out about our newly designed service to pick-up and drop-off bottles at our office whilst saving time and keeping you safe.
We’re pleased to let you know that we’ve designed up a new way to deliver our pick-up and drop-off services from our office. From Friday 5 June, you will be able to book an appointment for a fast-track, contactless pick-up or drop-off of your bottles, both saving you time and keeping you safe.
HOW DOES IT WORK?
If you are collecting an order, please note that we will not be accepting payment on premises. In order to pick-up bottles, all payments must have been made in advance.
If you are dropping off bottles, our Senders Form must be completed in advice. Please include the printed form with your bottles for collection from your vehicle.
1. BOOK AN APPOINTMENT
Book an appointment online to drop-off or collect bottles. Please come to the office at the time/date which has been prearranged in the vehicle registration you have provided.
2. ONCE YOU ARRIVE
Once you have arrived, wait in the vehicle with the boot open. If there are any issues please ring the doorbell and return to your vehicle.
3. SOCIAL DISTANCING
We will collect your bottles and required paperwork from your vehicle or we will bring your order and place it inside your vehicle. Please be aware that we are following strict social distancing measures.
4. THANK YOU
We will take photographs for proof of collection/drop-off and wait at a safe distance for confirmation that you are satisfied.
Thank you for your continued support while we do our best to continue our service an ensure the safety of our staff and customers.
At all times, Whisky Auctioneer staff will maintain a safe distance and wear gloves. After each visit, we will disinfect any front door handles/doorbells which may of been used by clients.
On site the service will be efficient and limit interaction, but of course as ever, our Customer Service Team is absolutely happy to help via phone or email if you have further questions.