Back to help

Updated: 6 January 2021

The UK officially left the European Union on January 31, 2020 entering into a transition period that lasted until December 31, 2020. The UK and EU did agree on a trading relationship, and this is now being implemented.  

Throughout the process Wine Auctioneer has been regularly monitoring the situation, working with customers and suppliers to ensure that we are prepared for any eventuality. Our priority is to ensure that we continue to provide the high levels of service you have come to expect from us throughout Brexit and beyond.

  • “Expertise matters, so be knowledgeable” is one of our values at Wine Auctioneer, and as the situation around Brexit unfolds it has never been more important for Wine Auctioneer to have the recognised professional skills to trade confidently. A number of our employees are currently training towards the Level 2 Customs Practice and Procedure Award to prepare for Brexit by learning key Customs skills and knowledge.

  • Wine Auctioneer is continuing to work very closely with our couriers to ensure that they are ready to comply with any new border requirements.

  • Shipping Fees: We are pleased to announce that we will not be introducing increased shipping fees as we enter into 2021. With all the uncertainty around Brexit, the last thing our customers need is to figure out a new shipping fee structure in addition to other changes – so we will hold our charges for shipping, including to Europe, until further notice.

  • Country specific customs, duties or fees: This is one area that there will be changes, particularly for our EU customers. Charges will likely vary from country to country and we would recommend finding out what the charges will be for your country before bidding. A good place to start is your government’s website to see if they offer any guidance on what tariffs will apply from 1 January 2021.  Also, you can find a guide for European Union VAT rates through Avalara.comWe are unable to provide refunds on purchases which have been destroyed, delayed or returned to us due to customs, administrative issues and/or unpaid fees/taxes.

  • Considering selling with us? We still make it as easy as possible to get your bottles to us and presented to our global audience, so if you have specific questions on any changes that are not covered here or in our Help section, contact our Customer Service team and they will be happy to help.

  • Wine Auctioneer’s recent expansion into Germany marked a key milestone in the company’s growth, with Brexit a contributing factor behind the decision. This new base has allowed Wine Auctioneer to refresh plans and put ourselves in a strong position that is both responsive and flexible as the situation around Brexit becomes clearer.

  • Brexit is an evolving situation and we will continue knowledge gathering and training in order maintain as seamless a service as possible for all of our customers.

We recommend you keep referring back to this page which we will continue to update as the situation develops.